Quality improvement demands total organizational commitment.
Everyone must have the skills and knowledge necessary to Identify opportunities for quality improvements, in all the organizational processes and services.
Make the people readiness to build quality into daily work within their own function or department and across functions throughout the organization, with a team culture named as QAT, for the purpose defined.
Quality Action Teams (QAT) helps in any company meeting both of these vital needs—skills and structure.
At the core of Quality Action Teams is a four-step problem-solving and process improvement sequence called FADE.
Focus on the right problems to solve.. A written statement of the Problem.
Analyse those problems… list the most influential factors.
Develop realistic and worthwhile solutions.. with a plan for implementation.
Evaluate how well new procedures and systems are working… Monitor and record the results and adjust as desired.
A remarkably diverse spectrum of service and manufacturing organizations now use the FADE problem-solving approach. Further, people are successfully applying FADE in virtually all functions and at all organizational levels. The reason for the consistent applicability of FADE is clear.
All work can be seen as a process, and FADE is a practical approach for improving work processes and solving quality problems.
Further, Quality Action Teams teaches your people how to apply more than twenty proven analytical and process improvement tools to red Last, but certainly not least, Quality Action Teams teaches your managers and team leaders how to drive and support continuous process improvement. Specifically, your managers and team leaders learn how to
• Form and focus teams on priority improvement opportunities.
• Make team meetings and activities highly productive.
• Track the progress of teams as they proceed through FADE.
• Recognize team achievement and document the impact of continuous improvement activities.
• Use the FADE approach to replicate quality advances in all parts of your organization to reduce cycle time, solve and prevent quality problems, and increase customer satisfaction.
Your managers and team leaders form the nucleus of an organization-wide support structure that empowers your quality action teams to innovate, eliminate unnecessary costs of quality, and continuously improve quality and customer satisfaction., through various training materials and services by providing Guides for Managers and Team Leaders , Guides for Team Members, Facilitator Manuals, Facilitator workshops topics/ schedules, Monitoring and appreciative mechanisms .
A broad view of the FADE cycle, as pictured.
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